Frequently Asked Questions
What Countries does thegoplus Deliver to?
We can deliver orders to most countries in the world. Goods are sent from our warehouse by courier, and delivered direct to your door (home or company address). if you checkout without the shipping cost that mean we can’t ship that country .
About customs tax
taxes may apply for imported goods/services and is regulated by the country law. Gearbest is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
What information do we collect?
Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request.
We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.
When ordering or registering on our site, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address and phone number. You may, however, also visit our site anonymously.
What do we use your information for?
We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website and your shopping experience
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions including executing your payments and delivering the purchased products or services requested.
- To administer a contest, special promotion, survey, activity or other site feature.
- To send periodic emails
The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
- To send periodic SMS messages
The phone number you provide during customer registration and/or order processing, may occasionally be used to send you important marketing and promotional information related to products and services that may be of interest to you.
Legal Basis for the Processing of Personal Information
If you are located in the European Economic Area (“EEA”), our processing of your personal information will be based on the following: To the extent that we obtain your consent for the processing of your personal information such processing will be justified pursuant to Article 6(1) lit. (a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). If the processing of your personal information is necessary for the performance of a contract between you and us or for taking pre-contractual steps upon your request, such processing will be based on GDPR Article 6(1) lit. (b). Where the processing is necessary for us to comply with a legal obligation, we will process your personal information on basis of GDPR Article 6(1) lit. (c), and where the processing is necessary for the purposes of our legitimate interests, such processing will be made in accordance with GDPR Article 6(1) lit. (f).
Please note that where you have given your consent to the processing of your personal information you may withdraw your consent, for example by sending an e-mail to us at any time which withdrawal will not affect the lawfulness of any processing previously made on basis of your consent.
We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.
To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.
You may send us an e-mail to us to exercise your rights. We will respond to your request in a reasonable timeframe. We will take all reasonable steps to ensure that your personal data is correct and up to date.
How do we protect your information?
You are responsible for your own username and password safety and security on Thegoplus We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.
That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you online.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you have allowed it via your settings). This enables the sites or service providers systems to recognize your browser and capture and remember certain information.
On some pages of our website, third parties that provide applications through our website may set their own cookies in order to provide services, track the success of their applications or customize applications for you. For example, when you share content using a social media sharing button such as Facebook or Twitter, the social network that has created the button will record that you have done this. Because of how cookies work, we cannot access these cookies nor can the third parties access the data in cookies used by us.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting Customer Service at firstname.lastname@example.org
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates or otherwise servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
How long do we retain your information?
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Conditions.
If you would like to exercise one of your rights as set out above, or if you have a question or a complaint about this policy, the way your personal information is processed, please contact us via e-mail: email@example.com
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
Cookies used on our website are grouped into the following categories:
- Essential – these are cookies that are required for the regular operation of our websites. For example, some cookies allow you to log-in to your account and add products to your basket and checkout securely, or carry out fraud detection and security checks (along with other similar things). These are essential for the website to work properly.
- Functional-these cookies will enable you to move around the site and use its features such as accessing secure areas (e.g. content for registered users). These cookies also allow us to remember your user preferences, helping you to customize your experience on our site. The information gained through the use of functional cookies is anonymous and is not used for any other purpose.
- Performance improvers- these cookies will help us understand how effective our content is, what interests our customers and to improve how our website works. This information is used for statistical purposes only and is not used to personally identify any user.
- Advertising-these cookies enable us and our advertising partners to serve ads and manage our online advertising when you visit our site and sites upon which we advertise. These cookies record your visit to our website and the content you interact with, and may also be used to manage the number of times that you see an advertisement.
Who sets cookies?
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
What Shipping Method does Thegoplus Use?
We have two shipping methods, they are Flat Rate Shipping we call them express such as DHL,UPS ,Fedex or TNT , other one is post office , checkout you can choose you want one ,For a detailed explanation about each shipping method, destinations and approximate delivery times,.Please kindly check the detail as below :
1>Express include DHL, UPS ,TNT or FedEx , different good and different country will use the different.it can’t special which one you want ,most time is send via DHL express ,if DHL can’t delivery we will use other one .
Express Estimated Delivery: 5-7 business days
2. Post office Estimated Delivery: 7-15 days .
our warehouse based in hk , JP , US and China we will ship them use different post office base on our stock and warehosue .
How Can I Trace My Order?
You can follow your order both during processing and after it has left our warehouse
Processing: You can check the status in “My Orders” page in your Thegoplus account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page.
Is Shipping Included in The Prices?
If products are marked “free shipping”, then you will do not need to pay for shipping cost. Free shipping to the wordwide.
For products without “free shipping”, Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.
- Ensure you have selected the correct shipping country in the “Ship to tab” at the top of the page.
- Choose shipping method after select the items
- Go to checkout. You will see the shipping cost:
How Do I Cancel An Order?
Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service or email to us!
Payment Methods Accepted
Thegoplus primarily uses PayPal for sample &small order to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).
2.DIRECT BANK TRANSFER /wire transfer（TOTAL MORE THAN USD1000)
For orders more than $1000, please contact us(our email us) and provide us with the following information: your order number, the total amount paid, and the exact date of the wire transfer. or you can check the bank information after place order .
after payment please don’t forget send us the bank’s receipt to us with order number ,the total amount paid. this way you can with fast ship for them .
What is Paypal?
Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. Thegoplus staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.
Warranty and Return
We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by Gearbest are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.
Face mask and Safety Glasses it can return because covid -19 hope understand . we make sure 100% qc passed before shipping .
for more warranty information you can mail to us